Legal notice
Distributor: Distributor: PL8HERO (旧 hamuchan, inc.)
Representative responsible: Shibusawa super
location:
〒220-0035
36 Kasumigaoka, Nishi-ku, Yokohama City, Kanagawa Prefecture
PL8HERO (plate hero)
phone number: 045-315-2440
email address: info@pl8hero.com
Selling price: 1980 to 100,000 yen
Necessary charges other than the product price: Shipping fee will be charged for each delivery area.
Payment method and timing of payment: Credit card payment (VISA, Master, JCB, AMEX), bank transfer, convenience store payment, QR code payment (PayPay, LINE Pay), Apple Pay
Delivery time of goods: Products will be shipped within [3 business days] after confirmation of your order.Please note that some products may take some time to ship.
Product delivery method: Delivery by shipping company
About returns, defective products, and cancellations:
▼ If the arrived item is defective
Please be sure to contact "info@pl8hero.com" by e-mail [within 7 days after the item arrives].We will respond promptly. Please note that we will not be able to accept returns / refunds if you contact us after a while. If you return the product without contacting us, we will not refund it, so please be sure to contact us by e-mail at "info@pl8hero.com".
In addition, when you contact us about a defect, please take some pictures of the defective part and attach it, so that the response will be smooth.
Refunds will be made promptly after confirming the details of the defect.Please note that we cannot return the product if it is caused by the characteristics of the product that cannot be recognized as defective.
The refund method will be based on the payment method used when placing the order.
▼ Custom items cannot be returned!
Custom products are [one-of-a-kind] products that are produced one by one with special specifications. As a general rule, one item cannot be returned because it cannot be reused even if it is returned. In addition, production will start when the image is approved. [Cancellation is not possible after the start of production. ] Please note.
▼ Returns and refunds due to customer convenience
We will accept returns due to customer's convenience if it is [within 7 days after the item arrives], but only when [the item is not unpacked at all] or [not used at all].If the package is unpacked or used even a little, it cannot be resold after it is returned, so we cannot accept returns.
In the case of returns for the convenience of the customer, the return shipping fee is the customer's "prepayment".If the item is shipped by cash on delivery, it will be rejected, so please be sure to ship it by the customer's "prepayment".
Refunds will be made if the product is returned to our shop by the customer in advance and there is no problem with the condition of the product. The refund method will be based on the payment method used when placing the order.
▼ For customers who purchase dog supplies
We do not accept returns or exchanges of products with hair or dirt on them, even if they are used only once indoors.Please note.
Return deadline: Please be sure to contact "info@pl8hero.com" by e-mail [within 7 days after the item arrives].We will respond promptly. Please note that we will not be able to accept returns / refunds if you contact us after a while.